Netherlands-based Koninklijke Nedschroef Holding B.V has selected assist® – an IT service management solution from Axios™ Systems – to help consolidate its service management.
Previously Nedschroef had used independent service management processes – ticketing systems – across each of its offices. However, it found in order to achieve its aims of centralising efforts, facilitating the concepts of self-service, and continual service improvement, a new solution was required.
The supplier of automotive fasteners decided to purchase assist® as a software-as-a-service (SaaS) platform – including password reset and mobile functionality – as part of a two-phase implementation process completed in August.
“The implementation of assyst has enabled us to consolidate service management into a centralised tool that will be accessible to all appropriate staff, which improves the provisioning of services to our customer base. assyst enables us to measure performance with its reporting functionality and we can also send surveys on a regular basis,” says Hans Smits, group IT project leader at Koninklijke Nedschroef Holding B.V.
“We are delighted that Nedschroef has chosen our ITSM solution, assyst, to further the centralisation of its IT operations. I am confident assyst will deliver a more efficient and consolidated service desk,” comments Tasos Symeonides, CEO of Axios™ Systems.
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