In early 2016, National Machinery LLC became SMART Machinery’s global master agent for sales and service, as part of its purchase of the Tortona, Italy-based company. National Machinery’s comprehensive worldwide customer support capabilities are now extended to cover SMART Machinery equipment, benefiting customers across the globe.
National Machinery’s worldwide customer support staff continue to train extensively on SMART Machinery equipment and technology and are able to assist customers with part orders, mechanical service, electrical service, and machine software trouble-shooting, along with any other support issue a customer may encounter.
National Machinery’s headquarters in Tiffin, Ohio, USA, and service centres NME National Machinery Europe in Nürnberg, Germany, and NMGT National Machinery China, in Suzhou, are staffed with qualified service technicians ready to perform SMART related service visits. National Machinery locations in Europe and in the United States are also building up a supply of SMART Machinery spare parts to keep in stock, improving lead times worldwide, but especially in the United States.
Customer support coverage extends to all of SMART Machinery’s secondary operation equipment product lines. SMART offers cutting edge thread rolling technology that can be found on its NG and NG MAXI flat die threader lines, as well as on its RNG planetary thread rolling machines. Each model has its own unique set of capabilities, but all come with patented direct drive servo control motors and linear motor driven introduction system. These patented technologies are also found on its NP Pointing machine line and Evolution washer assembly units. SMART pointers offer more than just shaving points, these multifunctional machines can also make chamfers, throats, and perform axial drilling. SMART Evolution washer assembly units can assemble one or two different washers on a blank before threading.
To receive customer support for SMART Machinery equipment users simply need to contact their regional National Machinery customer support representative. SMART Machinery headquarters in Italy will also continue to provide customer support and can be contacted directly for those local customers.
Will joined Fastener + Fixing Magazine in 2007 and over the last 15 years has experienced every facet of the fastener sector - interviewing key figures within the industry and visiting leading companies and exhibitions around the globe.
Will manages the content strategy across all platforms and is the guardian for the high editorial standards that the Magazine is renowned.
Don't have an account? Sign Up
Signing up to Fastener + Fixing Magazine enables you to manage your account details.
