Dimac Srl is always testing innovative solutions when it comes to integrating new technologies into the segment of fastener inspection and sorting, such as the DRA+, which stands for Dimac Remote Assistance Plus.
Successfully exhibited at the recent Fastener Fair USA show in Detroit, General Manager Massimo Agrati comments: “DRA+ represents how much we care about our service support. We developed the App – available for tablets and smartphones, and compatible with the most popular smart glasses – to meet our customers’ requirements for a prompt service, without waiting for a technical visit on-site. The procedure is simple, any customer in the world can call through the App for remote support. Their call is routed immediately on the Dimac Service real time dashboard. The Dimac technical staff can activate a real time video-audio chat with the customer, sharing images and texts.”
Accessing the operator’s smartphone camera, the Dimac experts film or snapshot the situation from their remote location and can provide aid written or drawn instructions by augmented reality tools, which are displayed on the operator’s visor.
Massimo continues: “Any assistance session can be closed by solving the issue, by opening a request for a visit on-site or by ordering spare parts to be shipped immediately.” At Dimac we have over 30 years experience within the industry, which makes it possible for us to take these steps into the digital future – getting all the advantages that the new technologies are bringing.”
Will joined Fastener + Fixing Magazine in 2007 and over the last 12 years has experienced every facet of the fastener sector - interviewing key figures within the industry and visiting leading companies and exhibitions around the globe.
Will manages the content strategy across all platforms and is the guardian for the high editorial standards that the Magazine is renowned.